Web Support

Fact Universal s.a.l. is a Lebanese company that supports clients in the United States.

 

We are looking for an energetic, highly motivated individual to join our application support team to provide help within our ecommerce team and training, engaging learners with varying skill levels. This person will also provide ongoing technical support, troubleshooting and analyzing issues and solutions. This position requires an outgoing, confident individual with excellent verbal and written communication skills and advanced computer skills.

 

** English language must be extremely proficient

 

Duties and responsibilities

 

1. Develop an extensive working knowledge of Capelli New York software infrastructure and

business processes

2. Provide end-user application support via phone and email.

3. Oversee daily performance of system and database performance.

4. Install and perform software upgrade, following design or installation specifications.

5. Fix software problems and test (verify) solutions prior to implementing them.

6. Develop training materials and procedures, train users in the proper use of software.

7. Improves existing programs by reviewing objectives and specifications; evaluating proposed

changes; recommending changes; making modifications.

8. Perform database weekly and monthly maintenance.

9. Improves existing programs by reviewing objectives and specifications; evaluating proposed

changes; recommending changes; making modifications.

10. Setup and maintain system configuration and user access.

11. Create and run daily and weekly reports.

12. Refer to internal database or resources to provide accurate information for users and

management

13. Properly escalate unresolved issues to appropriate internal teams

14.Willing to work by American calendar and US Eastern time zone.

 

REQUIREMENTS

 

1. Excellent problem-solving and communication skills.

2. Ability to provide step-by-step technical help, both written and verbal.

3. Ability to research and suggest system improvements to enhance and accommodate business

changes.

4. Basic knowledge of html and web design.

5. Analytical skills to study problems and records and identify solutions.

6. Strong knowledge in SQL development language.

7. Experience in database design and tuning.

8. Experience in SQL Server.

9. BS degree in Information Technology, Computer Science or relevant field.

 

Candidate should be willing to work based on American Standard Eastern Time zone. This is not a remote position. Salary is paid in Fresh US Dollars.

Please send resume, along with cover letter & desired salary requirements to: staff.hiring@factuniversallb.com